SHIPPING

Orders are dispatched daily Monday to Friday.  Our courier collections take place around 2pm and we aim to dispatch all orders placed before our daily collections.

We can only dispatch orders on weekdays and delivery schedules are only applicable to weekdays (excluding public holidays) from the date of your dispatch confirmation.

Service options are dependant on product selection and will be presented at the checkout.

Shipping schedule for orders with pre-order items will be dependent upon the product ordered, date of purchase, and production schedule.  Pre-order items can also be affected by customs delays which may extend the dispatch date. Lead times can vary between 2 – 16 weeks.  In all cases we will liaise directly with you by email to give you a guide of the expected dispatch date.

EXPORT ORDERS

All orders shipping outside the UK will be subject to duties and taxes payable by the customer to the local authority upon arrival into the destination country and in advance of delivery.  Please note this is outside of our control and we urge all customers placing orders for export to monitor the shipping status of their order directly with the carrier.  Orders which are not cleared in the destination country may be returned to us in the UK and in such circumstances any charges incurred will be deducted from the refund of the goods.  Reshipping is not possible in these circumstances and a new order must be placed by the customer.

RETURNS

If you need to send an order or product back to us for a refund or exchange, please be sure to include your name, order number, contact information and of course your desired course of action. 

If you believe you have a faulty product, please email us at info@obohockey.co.uk including your name, order number, contact information, date of purchase, a description of the fault you are experiencing and photographs of the fault before sending goods back to us. In the event we need you to send the product back to us we will advise during our liaison with you.

All returns should be shipped to:

OBO UK
Baseline Hockey
Spindle Mill
Spindle Street
Congleton
CW12 1QN

In all circumstances, costs relating to the safe return of goods to us will be the responsibility of the customer.